PREMIER ROLLS (SOLUTIONS) LIMITED

WEBSITE PRIVACY & COOKIE POLICY

1. ABOUT THIS POLICY

Premier Rolls (Solutions) Limited (“Premier Rolls”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, purchase goods from us, contact us or otherwise interact with us.

It also explains how we use cookies and similar technologies on our website and the choices available to you.

Our website is not intended for children and we do not knowingly collect personal data relating to children.

This policy should be read together with any other privacy information or notices we may provide when collecting personal data from you.

PART A – PRIVACY POLICY

2. WHO WE ARE

Premier Rolls (Solutions) Limited is the controller responsible for the personal data described in this policy.

Contact details

Legal entity: Premier Rolls (Solutions) Limited
Data Privacy Manager: Mel Gibbs
Email: mel@premrolls.co.uk
Postal address: Stewart Close, Eccleshill, Bradford, BD2 2EE

If you have any questions about this policy or wish to exercise your data protection rights, please contact our Data Privacy Manager using the details above.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters. We would appreciate the opportunity to address your concerns first, so please contact us in the first instance where possible.

3. KEEPING YOUR INFORMATION UP TO DATE

It is important that the personal data we hold about you is accurate and current.

Please let us know if your personal information changes during your relationship with us.

4. THIRD-PARTY LINKS

Our website may contain links to third-party websites, plug-ins, applications or services.

Following those links or enabling those connections may allow third parties to collect or process information about you.

We do not control third-party websites and are not responsible for their privacy practices. We recommend that you read the privacy policy of any third-party website you visit.

5. PERSONAL DATA WE COLLECT

Personal data means information relating to an identified or identifiable individual. It does not include information that has been anonymised so that an individual can no longer be identified.

Depending on how you interact with us, we may collect the following categories of personal data:

Identity Data – such as your name, title, username or similar identifier.

Contact Data – such as your billing address, delivery address, email address and telephone number.

Transaction Data – information about payments, orders and products or services purchased from us.

Technical Data – such as your IP address, login information, browser type and version, time-zone settings, operating system, device information and other technology used to access our website.

Profile Data – such as your username, purchases and orders, preferences, interests, feedback and survey responses.

Usage Data – information about how you use our website, products and services.

We may also create and use aggregated or statistical information which does not directly identify you.

Payment information

Payment card and banking information used for online payments may be collected and processed by our payment service provider rather than Premier Rolls.

We do not retain payment card details where payment is processed directly by our payment provider.

6. SPECIAL CATEGORY DATA

We do not ordinarily seek to collect special category personal data through our website, such as information concerning health, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, sexual orientation, genetics or biometrics.

We also do not ordinarily collect information relating to criminal convictions or offences through the website.

7. HOW WE COLLECT PERSONAL DATA

We collect personal data in a number of ways.

Information you provide directly

You may provide Identity, Contact, Profile and Transaction Data when you:

• create an account;

• purchase products from us;

• request a quotation;

• contact us by telephone, email, post or through our website;

• communicate with your Account Manager;

• request customer support;

• complete a survey or provide feedback; or

• subscribe to or interact with our marketing communications.

Information collected automatically

When you use our website, we may automatically collect Technical and Usage Data concerning your device, browsing actions and interactions.

We may collect this information using cookies, server logs and similar technologies. Further information is provided in Part B – Cookie Policy below.

Information received from third parties

We may also receive personal data from third parties where appropriate, including payment providers, delivery and logistics providers, IT service providers and analytics providers.

8. HOW AND WHY WE USE YOUR PERSONAL DATA

We will only process personal data where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

Performance of a contract – where processing is necessary to provide products or services you have ordered or to take steps at your request before entering into a contract.

Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Legal obligation – where processing is necessary for us to comply with applicable law.

Consent – where you have given us permission to carry out a particular type of processing and consent is the appropriate lawful basis.

We may use your personal data to:

• create and administer your customer account;

• process, fulfil and deliver orders;

• manage payments, fees and charges;

• collect money owed to us;

• communicate with you about your orders or account;

• provide customer service and support;

• maintain and protect our website and IT systems;

• prevent fraud and protect our business;

• maintain accurate business records;

• improve our products, services and website;

• analyse how our website and services are used;

• comply with our legal, tax and regulatory obligations; and

• send appropriate marketing communications where permitted by law.

Where we rely on legitimate interests, we consider the potential impact on your rights and interests before carrying out the processing.

9. MARKETING

We may use relevant information about our existing and prospective customers to determine which of our products, services or offers may be of interest.

We will only send electronic marketing communications where we are permitted to do so under applicable law.

You can ask us to stop sending marketing communications at any time by:

• using the unsubscribe facility contained in the relevant communication; or

• contacting us using the details in this policy.

Opting out of marketing communications will not affect service communications concerning an existing order, account, contract or other transaction with us.

We will obtain consent where required before sharing your personal information with an unrelated third party for that third party's own direct marketing purposes.

10. SHARING YOUR PERSONAL DATA

We may share personal data with trusted third parties where reasonably necessary to operate our business and provide our products and services.

These may include:

• IT, website hosting and system administration providers;

• payment service providers;

• delivery companies, couriers and logistics providers;

• professional advisers, including accountants, solicitors and insurers;

• HM Revenue & Customs, regulators and other public authorities where required by law; and

• prospective purchasers, sellers or advisers in connection with a sale, purchase, restructuring or transfer of all or part of our business.

Where third parties process personal data on our behalf, we require them to protect that information appropriately and only process it for authorised purposes.

11. INTERNATIONAL TRANSFERS

Some of the organisations and technology providers used to operate modern websites may process personal data outside the United Kingdom.

Where we transfer personal data internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.

Where required, this may include relying on an adequacy regulation or using approved contractual safeguards.

12. DATA SECURITY

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful loss, alteration, disclosure, destruction or unauthorised access.

Access to personal data is restricted to employees, contractors and service providers who have a legitimate business need to access it.

We also maintain procedures for responding to suspected personal data breaches and will notify affected individuals and/or the appropriate regulator where required by law.

13. HOW LONG WE KEEP YOUR INFORMATION

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and reporting obligations.

The appropriate retention period depends on factors including:

• the nature and amount of the information;

• why we collected it;

• how long it is reasonably required for that purpose;

• legal and regulatory requirements; and

• the potential consequences of unauthorised use or disclosure.

Certain customer and transaction records may need to be retained for six years for tax, accounting and legal purposes.

Where appropriate, we may anonymise information so that it can no longer identify you. Anonymised information may be retained and used for statistical or analytical purposes.

14. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

Request access – obtain a copy of personal data we hold about you.

Request correction – ask us to correct inaccurate or incomplete personal data.

Request erasure – ask us to delete personal data where there is no lawful reason for us to continue holding or processing it.

Object to processing – object to certain processing based on legitimate interests and to processing for direct marketing.

Request restriction – ask us to restrict the way we process your personal data in certain circumstances.

Request data portability – receive certain personal data in a structured, commonly used, machine-readable format or have it transferred to another organisation where the applicable legal requirements are met.

Withdraw consent – withdraw consent at any time where we rely upon your consent to process personal data.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights

You will not normally have to pay a fee to exercise your data protection rights.

We may, however, charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, where permitted by law.

We may ask you for information necessary to confirm your identity before responding to a request.

We aim to respond to valid requests within one month, although we may be permitted to extend this period in certain circumstances. If an extension is required, we will inform you.

PART B – COOKIE POLICY

15. WHAT ARE COOKIES?

Cookies are small text files that websites place on your computer, smartphone, tablet or other device.

Cookies and similar technologies can be used to make websites function, remember user preferences, understand how visitors use a website and, where applicable, support advertising and marketing activities.

Some cookies operate only for the duration of your browsing session, while others remain on your device for a specified period.

16. HOW WE USE COOKIES

Our website may use the following categories of cookies.

Strictly necessary cookies

These cookies are necessary for the operation of our website and cannot normally be switched off through our cookie preference controls.

They may be used for functions such as:

• maintaining website security;

• remembering items placed in a shopping basket;

• enabling account log-in;

• maintaining a browsing session; and

• providing services specifically requested by you.

Where these cookies are genuinely necessary to provide the website or a service requested by you, your consent is not normally required.

Analytics and performance cookies

These cookies help us understand how visitors use our website, such as which pages are visited, how visitors navigate the site and whether errors occur.

The information helps us measure and improve the performance and usability of our website.

Where required by applicable law, these cookies will only be placed after you have provided consent.

Functionality cookies

Functionality cookies allow our website to remember choices you make and provide enhanced or personalised features.

For example, they may remember your preferences or settings between visits.

Where required, these cookies will only be used with your consent.

Advertising and targeting cookies

Advertising or targeting cookies may be used to understand your interests, measure advertising campaigns and make advertising more relevant.

These cookies may be placed by us or by third-party advertising or technology providers.

Where applicable, these cookies will only be placed after you have provided the necessary consent.

17. YOUR COOKIE CHOICES

When you first visit our website, you may be presented with a cookie banner or preference tool allowing you to make choices about non-essential cookies.

You can accept or reject non-essential cookies and, where our website provides the facility, select which categories of cookies you wish to allow.

You can change or withdraw your consent at any time using the Cookie Settings or equivalent facility available on our website.

Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Strictly necessary cookies may continue to operate because they are required for the website or services you have requested to function.

18. COOKIES USED ON OUR WEBSITE

The specific cookies used on our website may change from time to time as we update our website, e-commerce platform and the services provided through it.

Where applicable, details of non-essential cookies and their purposes will be made available through our website's cookie consent or preference tool. This allows you to review and manage your cookie preferences when visiting our website.

We may use cookies and similar technologies for the purposes described in this policy, including strictly necessary cookies required for the operation of the website and, where enabled and permitted by you, analytics, functionality and advertising cookies.

Non-essential cookies will not be placed on your device unless the appropriate consent has been obtained, where consent is required by applicable law.

You can review or change your choices at any time using the Cookie Settings or equivalent facility available on our website.

19. THIRD-PARTY COOKIES

Some functionality on our website may be provided by third parties.

Depending on the services currently enabled on the website, third parties such as analytics, payment, embedded-content or advertising providers may place cookies or use similar technologies.

Where these cookies are not strictly necessary, they will be subject to the appropriate cookie consent requirements.

Third-party providers are responsible for their own privacy practices, and we recommend reviewing their privacy information where appropriate.

20. BROWSER SETTINGS

Most web browsers allow you to control cookies through their settings.

You can usually configure your browser to:

• notify you when cookies are being placed;

• block certain cookies;

• block all cookies; or

• delete cookies already stored on your device.

Blocking all cookies, including strictly necessary cookies, may prevent some parts of our website from functioning correctly.

Using browser controls does not necessarily replace the choices available through our website's cookie consent tool.

21. CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The latest version will be published on our website.

Last updated: September 2026

22. CONTACT US

If you have any questions about this Privacy & Cookie Policy, how we use your personal data or how cookies are used on our website, please contact:

Premier Rolls (Solutions) Limited
Data Privacy Manager: Mel Gibbs
Email: mel@premrolls.co.uk
Address: Stewart Close, Eccleshill, Bradford, BD2 2EE